EDARAN OTOMOBIL NASIONAL BHD
CUSTOMER RELATIONS PERSONNEL
Ensure all walk - in customer are greeted and assisted pleasantly with their enquiries.
Attend and provide amicable solution in resolving customers’ enquiries and complaint.
Monitor that phone calls are answered within three rings.
Provide information on current sales/service promotion or products.
Monitor and prepare weekly and monthly report to Branch Manager and Customer Care Department on the follow-up and reminder call status.
Maintaining customer data for sales and after sales to be used for any promotional campaign. (Data Cleansing)
Conduct customer satisfaction survey at branches.
Assist branch activities in achieving excellent service standard in line with CSI, SSI and ISO requirements.
Diploma in Public Relations, Marketing, Communications, Business Administration or any other related discipline from a recognized institution.
At least one year experience in customer relations.
Excellent interpersonal skills and able to communicate effectively with people at all levels.
Effective problem-solving, negotiation & time management skills.
Courteous, polite and have initiative and desire to resolve customer’s inquiries.
Must be prepared to work overtime (as and when required).
Must have basic knowledge of computer especially in Microsoft Office.
Fresh Graduates are encouraged to apply.
Should you be interested please send your application online to the company not later than 8 October 2010.
Edaran Otomobil Nasional Berhad (EON)
EON Head Office Complex, No.2,Persiaran Kerjaya, Seksyen U1,Taman Perindustrian Glenmarie, Shah Alam.